Before confirming your booking at Smithson Farm Camping & Caravan Park, please take the time to read the information below. It includes vital information regarding cancellation policies and the amenities and services available at the Site, which will assist you with planning your holiday.
To secure your booking a 50% deposit is required at the time of booking; but please do not make a booking unless you are in the position to honour it.
In the event of cancellations or no-shows we do not offer any (either full or partial) refund.
However, if more than 48 hours notice is given we may, at our discretion, offer an alternative date suitable to you only if we have the availability to do so.
We strongly advise you to take out the appropriate levels of travel insurance so you can have peace of mind that your costs will be covered, should you need to cancel your holiday for any reason.
Smoking is not permitted in any of the units or in any communal areas.
Group bookings can be taken from family and social groups with prior arrangement. No bookings will be taken from Hen and Stag Parties.
Check-in time from between 3pm and 7pm. Arrival after this time can be made with prior arrangements with site management team.
On arrival all guests must report to the reception in the Lamp Room Cafe. The guests will be greeted in person, shown around the facilities and to their accommodation and will be given a copy of the site rules. Checkout is by 10.30am on the day of departure. Whilst we clean the cabins thoroughly after use, guests are expected to leave their accommodation in a neat and tidy condition with all refuse deposited in the Refuse Collection Area, (found just round the corner from the toilets). No food must be left in the fridge upon departure.
We take all comments from guests seriously and in the unlikely event that you wish to make a complaint you can contact us by telephone or email and we will respond. We will try to resolve any issues as soon as possible.
We reserve the right to charge the Debit/Credit Card used at the time of booking an additional fee should any accommodation be left in an unsatisfactory condition or if there is any damage to any of the furnishing therein. It is requested that guests advise Reception in the event of breakage or damage.
Code of Conduct:
We expect all our Visitors to respect and look after the Site and the Cabin you are staying in.
Parents are responsible for their children, as such children must be supervised at all times.
Noise pollution is taken very seriously. We expect guests to respect others and keep noise to a minimum, adhering to the quiet time between 10.00pm – 7am.
None other than named guests can occupy the Cabins overnight.
Guests must comply with the parking regulations and show consideration when entering and leaving the site.
All guests will be given emergency contact details of the site management team and appropriate guidance on when to use them.
If you have any other queries regarding your stay please contact Carole 07809 274910 or 01282 788290 email: firstname.lastname@example.org